Shipping Policy

Delivered With Care

At Dionemelon, we aim to make every order experience simple and reliable. Once your order is confirmed, our team prepares it carefully for dispatch and keeps you informed throughout the delivery process.

Order Processing

Orders are processed after payment has been successfully confirmed. Processing times may vary depending on product availability, order volume and the nature of your order.

Once your order has been dispatched, you will receive the relevant shipping information where tracking is available.

Shipping Destinations

We deliver to the locations available at checkout. Shipping availability may vary depending on your destination, product and delivery service.

If your location is not available during checkout, please contact us at sales@dionemelon.com for assistance.

Delivery Times

Estimated delivery times are provided during checkout or through your order confirmation where applicable. Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, customs procedures or circumstances beyond our control.

Shipping Charges

Shipping charges are calculated based on your delivery destination, order and selected shipping method. Any applicable shipping costs will be displayed before you complete your purchase.

Order Tracking

Where tracking is available, tracking details will be shared once your order has been dispatched. Please allow some time for tracking information to become active after the parcel has been collected by the courier.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at sales@dionemelon.com with your order number. We will review the delivery status and assist you with the next steps.

Incorrect Delivery Information

Please make sure your delivery details are accurate before completing your order. Dionemelon cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.

Customs & Import Charges

For international deliveries, additional customs duties, taxes or import charges may apply depending on the destination country. Where applicable, these charges are the responsibility of the customer.

Need Help?

If you have any questions about your delivery or order, our team is happy to help.

Email: sales@dionemelon.com

We’re committed to making every Dionemelon order a smooth and seamless experience from checkout to delivery.