NEW SEASON, NEW ESSENTIALS — DISCOVER THE COLLECTION
NEW SEASON, NEW ESSENTIALS — DISCOVER THE COLLECTION
At Dionemelon, we want you to feel confident with every purchase. If your order is not right for you, you may be eligible to return it in accordance with the conditions outlined below.
Items must be returned in their original condition, unworn, unused and with all original tags and packaging intact. We cannot accept returns for items that have been worn, washed, damaged or altered after delivery.
Return requests must be submitted within 14 days of receiving your order. Items returned after this period may not be accepted.
To start a return, please contact us at sales@dionemelon.com with your order details and the reason for your return.
For hygiene and product-safety reasons, certain items may not be eligible for return. This may include products that have been worn, washed, personalised or specifically altered according to a customer’s request.
If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible at sales@dionemelon.com. We may request photographs or other details to assess the issue and arrange an appropriate solution.
Once your returned item has been received and inspected, we will confirm whether your refund has been approved. Approved refunds will be issued to the original payment method.
Please allow reasonable processing time for the refund to appear in your account, as processing times can vary depending on your payment provider.
Unless an item is faulty, damaged or incorrectly supplied, return shipping costs are generally the responsibility of the customer. Original delivery charges may not be refundable.
Where the return is due to an error on our part or a confirmed product fault, we will review the case and provide an appropriate resolution.
If you would like to exchange an item for another size or product, please contact us at sales@dionemelon.com. Exchanges are subject to product availability and the same return conditions.
For any questions regarding returns, exchanges or refunds, please contact our team:
Email: sales@dionemelon.com
We are here to make your Dionemelon experience as smooth and straightforward as possible.
